Frequently Asked Questions

Contact your SFT Representative by calling 888.783.3522.

Contact your SFT Representative by calling 888.783.3522.

Contact your SFT Representative by calling 888.783.3522.

Search the product in the search box on-line. You’ll find product specifications and other helpful materials on the individual product pages. In addition, you can contact Details Field Marketing at 800.833.0411.

A PDF of the catalog is available on this website under the Library tab at the top of the screen.

Consider worksurface brackets, back panels, cable troughs, or other potential undersurface obstacles when determining clearance depth to install a track.

The FYI Flat Panel Arm single monitor, FPASINGLE, supports monitors weighing 5 to 20 lbs.

Please reference your flat panel monitor specifications for more information. As a rule of thumb, if your monitor is VESA compliant there will be a 3” (75mm) or 4” (100mm) square screw hole pattern on the back of your monitor (you may need to remove the base from the monitor).

Details offers a variety of flat panel arms, which support a wide range of monitor weights.

Most keyboard-only applications require a minimum of 20” horizontal space. Keyboard and mouse combinations require a minimum of 28” horizontal space. Refer to the Details SpecCatalog or call Details Field Marketing at 800.833.0411.

Yes. The Jules platform on an extended mechanism works in a 12” radius. Refer to the Details SpecCatalog or call Details Field Marketing at 800.833.0411.

Slatwall will support up to 60 lbs.

SlatRail will support up to 100 lbs.

The effect of a light source on the color appearance of objects, compared with their color appearance under a reference light source.

The color a light source appears to be, ranging from "cool" (blue) to "warm" (orange-red).

A unit of measurement indicating how much illumination is reaching a surface.

Combine Details Task Lighting with proper ambient lighting to create a holistic lighting system for the worksetting. How much additional illumination is needed depends primarily on the contrast and/or size of the visual task.

For more information click here: Details Warranty

The maximum overhang allowed, on either side of the base, is 12”. If additional overhang (up to 15”) is required, the table must be specified through Specials as the worksurface will need additional reinforcements for support.

Series 3 is a crank height-adjustable table that adjusts for seated height only. Airtouch uses an innovative mechanism to adjust from sit-to-stand. Series 5 and Series 7 are electric height-adjustable tables that adjust from sit-to-stand. Series 5 and Series 7 differ in the features. For a full comparison visit the Height-AdjusTables section of the Details SpecCatalog.

Because of the weight of each unit and to avoid damage in transit it is best for the height-adjustable table to be assembled on site and then set into place.

Yes, casters are available through Steelcase Specials. Please include the table and configuration you are specifying

Yes, please click here: SpecGuide

Details offers the complete Steelcase laminate and 3mm edge color options. In addition, Airtouch is available in P-edge colors and Series 7 is available in Urethane Profile edge colors. Laminates and edge colors are specifiable separately.

Yes, please contact Specials for information on specifying Customer Own Laminates (COL).

Please click here for more information: Series 7 User Instructions

Please click here for more information: Series 7 User Instructions

Recognizing that our standard sizes will not satisfy all needs please contact Steelcase Specials to quote other shapes and sizes.

Please reference the Details SpecCatalog for information on what size Series 3, Series 5 or Series 7 base will work with your existing worksurface. Airtouch is not recommended for use with your own worksurface.

Yes, Urethane Profile worksurfaces are available through Specials.

Yes, Knife edge worksurfaces are available through Specials.

Confidante is warranted for five years.

According to ISO, ANSI and ASTM standards, the Department of Commerce National Telecom and Information Administration, and WEDI-SNIP, “speech privacy” is conversation that is not intelligible to casual listeners. It is defined by the Articulation Index (AI) and can be measured with portable instruments. AI measures the ratio of speech (“signal”) to background sound (“noise”). Standards offer an objective, inexpensive basis for addressing speech privacy issues raised by privacy laws.

Confidante speakers or “Emitters” are installed at about 1 for every 100 square feet of covered area. You don’t need to put them in conference rooms, kitchen and dining area or storage rooms. They only go where privacy is needed.

Kits contain everything needed (All components are plug and play): instructions and owners’ manual (English), control module (8”x8”x2”), 12 volt AC power supply (sits existing outlets), wireless remote control (5”x2”x.25”), ultra-wide dispersion transducers (Sets of 4 – each speaker is 3.5” in diameter x 3”H) with SlipLok feature, RJ45 plug and play ports, pre-cut 16 ft. CAT5 cables with R45 modular connectors, hole-saw (to cut ceiling mounting holes). Options (paging module or brackets for non-tile ceilings) are available. Anyone can do it.

Confidante’s sound quality is comfortable, uniform and unobtrusive. Its proprietary hardware and ultra-wide dispersion transducers allow Confidante to deliver the 4-channel signal which provides proven speech privacy at surprisingly low volume – 3 to 6 dBA lower than other systems.

Confidante is a patented, clearly superior, low-voltage sound system that is ceiling-mounted, uniquely easy to install and operate, and covers any area from 100 sq. ft. to millions of sq. ft. Its unique privacy signal is a barely audible, pleasant sound that “blocks” nearby conversation to provide distraction-free work environments and certifiable privacy as required by federal, state and international privacy laws.

No. “White noise” and “pink noise” are engineering technical terms defined by ANSI standards that sound very uncomfortable. They are both unsuitable for speech privacy. “Sound masking” refers to plenum-based sound systems that are mounted inside the ceiling plenum and produce muffled, indistinct, non-uniform sound. They are complex and difficult for even professionals to tune. They are also expensive. They seldom deliver effective, comfortable privacy.